Quinn Terms & Conditions of Sale

1. Acceptance of Terms

All sales will be limited to the terms and conditions contained herein and the General Information page www.quinnflags.com/en_us/page/general-information. Any objection by Buyer to any of the terms contained herein shall be deemed to have been waived if Quinn does not receive the objection in writing within 10 days of receipt of invoice or acknowledgement, or before any part of the merchandise or services is accepted by Buyer, whichever occurs first.

By submitting a purchase order to Quinn Flags (“Quinn”), the customer (“Customer”) agrees that the order is governed exclusively by these Terms & Conditions of Sale and Quinn’s General Information as published on Quinn’s website. Any additional or conflicting terms contained in Customer’s purchase order or other procurement documents are expressly rejected and shall have no effect unless agreed to in writing by an authorized representative of Quinn.

2. Intended Use of Products

The products offered within the current Quinn website, catalogs, or any marketing materials are not intended for use by children ages 12 years or younger.

3. Pricing

All prices are subject to change without notice.

All products are sold FOB Hanover, Pennsylvania, unless otherwise stated in writing at the time of order.

Published pricing does not include freight, taxes, duties (for international shipments), or special handling charges.

4. Custom Order and Responsibility

All custom products — including printed, color-matched, made-to-order, or customer-branded items — are final sale and cannot be cancelled, returned, or refunded once production has started.

Customer is responsible for reviewing and approving artwork proofs, specifications, and order details prior to production. Quinn is not responsible for errors approved by Customer.

5. Our Guarantee / Product Quality

Quinn is committed to providing durable, reliable, and properly manufactured products. All merchandise manufactured by Quinn is inspected before shipment and is unconditionally guaranteed to be free from defects of material and workmanship for a period of thirty (30) days. If a product is determined by Quinn to be defective in materials or workmanship under normal use, Quinn will, at its sole discretion and without any further obligation or liability on the part of the Seller, repair, replace, or issue a credit for the original purchase price of the product.

This guarantee applies only to defects in materials and workmanship and does not apply to:

• Normal wear and tear

• Damage caused by misuse, improper installation, weather/wind conditions, or accidents

• Damage related to storage conditions or handling after delivery

Because outdoor display products are exposed to varied environments beyond Quinn’s control, product longevity will vary with usage and conditions.

Failure to provide Quinn with notice of any claim within thirty (30) days from the date of shipping and failure to return such products within thirty (30) days, or if any changes or alterations are made to the product, shall constitute a waiver of all such claims in respect to such products.

6. Limitation of Warranties and Liability

Quinn (“Factory/Seller”) makes no warranties, whether expressed or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event shall Quinn be liable for any incidental, indirect, special, punitive, or consequential damages of any kind, including but not limited to lost revenue or lost profits, regardless of the form of action — whether in contract, tort (including negligence), or otherwise, even if Seller has been advised of the possibility of such damages.

In no event shall the maximum liability of the Seller exceed the product price collected by Seller.

Terms inconsistent with those stated herein that may appear on Customer’s purchase order or other documents shall not be binding on Quinn.

7. Returns & Return Authorization

Quinn stands behind our products 100% and will make good on any products proven defective in materials and workmanship. Non-custom, unused, and resaleable standard products may be eligible for return only with Quinn’s prior written authorization.

• Customer must notify Quinn of shipping damage or order discrepancies within 30 days of receipt.

• Authorized returns must be shipped back within 30 days of receiving return authorization.

• A restocking fee may apply, determined at Quinn’s discretion based on product condition and original packaging.

• Returned items will be inspected upon receipt before credit is issued.

• Any changes or alterations of any kind to the products or hardware will void any warranties. Custom products are not returnable under any circumstances.

8. Payment Terms

New accounts must submit a valid Resale Certificate and will remain on prepay or credit card terms until credit is established. All payments must be made in U.S. Dollars.

Customers may qualify for Net 30 open-account terms. Please contact your Customer Service Representative or download our credit application. Until credit has been approved, payment is required at the time the order is placed.

Payments may be made via ACH, EFT transfer, check by phone, cashier’s check, money order, or by credit card. We accept Visa, MasterCard, and American Express. Production will not begin, nor will stock be reserved, until payment is received in full and/or the account is current. Certain checks may require a waiting period before processing.

A service charge of $50.00 will be added for all returned checks.

If you are unsure whether your company has established credit terms, please contact your Customer Service Representative.

Credit accounts are Net 30 days, calculated from the invoice date, which is the same date merchandise ships. Customers with approved Net 30 terms who wish to pay by credit card must do so at the time the order is placed. If an invoice billed on Net 30 terms is later paid by credit card, a 4% processing fee will be added.

Past-due invoices are subject to a finance charge of 1.5% per month or the maximum allowed by law. Any account not kept current will be returned to prepay terms. Customers whose accounts require collections will be liable for all associated costs, including attorney and legal fees.

Customers outside the United States must remit certified funds in U.S. Dollars for merchandise and freight unless prior arrangements are approved in writing.

Quinn reserves the right to revoke credit terms at its discretion and to bill the end client directly if invoices are more than 90 days past due.

Any unused credits on accounts 12 months or older will be written off and are not refundable.

9. Shipping

Quinn ships via standard ground carriers and/or freight carriers based on size, weight, and destination. Freight charges are the responsibility of the Customer and will be added to the invoice, unless Customer provides a valid third-party shipping account or arranges pickup.

Title and risk of loss transfer to Customer upon carrier pickup (FOB Hanover, PA).

10. Personal Information / Data Retention

Quinn takes reasonable steps to ensure personal information is accurate and retained only as long as necessary to fulfill business and legal obligations. Data is not retained longer than 7 years, unless legally required.

11. Intellectual Property and AI Generated Assets

By submitting or approving artwork, Customer represents that it owns or has obtained all necessary rights and permissions to use all logos, trademarks, copyrighted artwork, photographs, designs, AI-generated or modified images, and other content included in the order. Customer is solely responsible for ensuring that all submitted content may lawfully be reproduced, including any AI-generated content that may resemble protected material. Customer authorizes Quinn to reproduce, modify, and prepare such content to fulfill the order. Quinn's preparation or modification of artwork does not relieve Customer of this responsibility. Customer agrees to defend, indemnify, and hold Quinn harmless from any claims, damages, or expenses, including reasonable attorneys' fees, arising from alleged or actual infringement involving Customer-supplied or approved content, except to the extent caused by unauthorized content independently added by Quinn. Quinn reserves the right to refuse or cancel any order it reasonably believes may violate third-party rights or applicable law.

12. Storage & Fulfillment Policy

12.1. Warehousing & Fulfillment Program 

Quinn Flag LLC ("Quinn") may offer storage and fulfillment services for prepaid bulk orders requiring multiple shipments over time. Merchandise will be stored at Quinn's facility and released according to the customer's shipping instructions. Standard outbound order processing requires 2–3 business days.

Storage fees will apply beginning on day 15, following a 14-calendar-day complimentary storage period, as outlined in Section 12.2. 

12.2. Storage Charges & Billing 

Prepaid warehousing and fulfillment orders will receive 14 calendar days of complimentary storage beginning on the date the merchandise is completed and ready for shipment.

Storage charges begin accruing on day 15 and will be invoiced on day 45, or prior to the final shipment of the remaining merchandise, whichever occurs first. Thereafter, applicable storage fees will be billed monthly until all merchandise has been shipped or removed.

Storage fees will be calculated according to Quinn's established rates, which will be provided as part of the warehousing arrangement. 

12.3. Blanket Orders 

Blanket orders allow customers to commit to larger quantities for volume pricing, with merchandise released and invoiced periodically throughout the agreed order term. 

Blanket orders are exempt from storage fees during the agreed order term, not to exceed 12 months from the original order date, unless otherwise agreed upon in writing. 

At the end of the 12-month period, any remaining unshipped merchandise will be invoiced to the customer and must be paid for in full, regardless of whether shipment is requested. Storage fees may apply to merchandise remaining at Quinn's facility after the blanket order expires. 

If a customer changes or discontinues approved artwork before all quantities under the original blanket order have been released, the customer is responsible for purchasing and paying for all remaining merchandise produced with the original artwork. Payment must be received before Quinn ships merchandise with the revised artwork, unless otherwise agreed upon in writing. 

Blanket orders do not automatically renew. Any extension beyond 12 months requires Quinn's written approval. 

Blanket order quantities, pricing, release schedules, and other conditions will be established during the quotation process and confirmed upon order acceptance. 

12.4. Storage, Handling & Responsibility 

Quinn will exercise reasonable care in storing merchandise while it remains at Quinn's facility. 

Once merchandise has been shipped or released to the carrier, the Distributor and/or end customer assumes responsibility for proper storage, handling, and protection of the products, including protection from moisture, weather exposure, and other conditions that may cause damage or deterioration. 

Quinn is not responsible for damage resulting from improper storage, handling, or environmental exposure after merchandise leaves its facility. 

12.5. Extended Storage & Merchandise Removal 

Quinn reserves the right to require shipment or removal of merchandise held in storage upon 30 days' written notice. 

All outstanding storage charges must be paid prior to release of the merchandise, subject to applicable law. 

Any exceptions to this policy must be approved by Quinn in writing. 

13. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania. Any disputes shall be resolved exclusively in the state or federal courts located in Pennsylvania.

Approximate shipping times (represents UPS GROUND service):