Quinn General Information

How to Order

All orders must be mailed or emailed to info@quinnflags.com. Phone orders and verbal modifications are not accepted. Email orders must include a Purchase Order Number in the subject line.

Production Time

Standard production times are listed on each product page. Production time begins the next business day after the order is Production Ready, meaning:

• All order details are complete, and all issues resolved (see PO checklist at www.quinnflags.com/images/uploads/media/20171004033317_po-checklist.pdf)

• Usable vector artwork has been submitted and approved (see requirements at www.quinnflags.com/en_us/page/art-requirement)

• All proofs have been reviewed, approved, and returned to Quinn.

• Approved credit is established or prepayment is received.

Rush production is available on most items. Contact Customer Service for options.

Acknowledgments & Proofs

All orders are acknowledged within 24 hours and followed by a digital proof within 1–2 business days. Please ensure your PO includes a valid email address.

If you do not receive your proof within 48 hours, contact Quinn immediately. Customers must review all proof information carefully and report discrepancies at once.

By submitting a purchase order, you agree to Quinn’s Terms & Conditions of Sale and General Information, which supersede any conflicting terms submitted by the customer.

Cancellations or Changes

Orders are considered firm and cannot be canceled without written approval from Quinn. All costs incurred through the date of approved cancellation will be invoiced.

Any change must be requested in writing. Changes, after approval or once production has begun, will be invoiced at the cost of work performed plus any additional costs, and may delay shipping.

The Quinn proof supersedes all prior quotes, colors, samples, and purchase order instructions.

Overruns / Underruns

Orders may ship with up to a 5% overrun or underrun and will be billed accordingly. If exact quantity is required, this must be stated in writing on the PO.

Pricing

Prices, terms, and items are subject to change without notice due to currency fluctuations and raw material costs. Typographical or human errors are subject to correction.

Quinn is not responsible for incorrect pricing or descriptions found on third-party websites, flyers, or catalogs. Quinn’s website pricing supersedes all prior publications.

All prices are in U.S. Dollars. Prices do not include freight or handling charges unless specifically stated in writing by Quinn.

Co-Op Programs / Pricing

Catalog and Co-Op programs are welcome. All Co-Op programs must be in writing and approved by Quinn. To receive Co-Op pricing, orders must reference “Co-Op Pricing” on the purchase order.

Repeat Orders

To speed up repeat orders, please provide your most recent PO number, Quinn order number, artwork, and the date of the original order.

Artwork is generally kept on file for a minimum of one year from the date of the order. Because Quinn continually updates inks, materials, and equipment, exact color matching cannot be guaranteed.

Proofs are supplied on all repeat orders and must be approved prior to production.

PMS Color Matching

PMS color matching is provided at no charge, but perfect matching cannot be guaranteed. Quinn primarily prints in CMYK full color unless otherwise quoted for a screen print or spot color job.

Color variances can occur across different substrates such as polyester, nylon, cotton, vinyl, and felt. PMS color swatches, strike-offs, or scaled pre-production samples are available upon request.

Fading

Quinn uses high-quality UV-treated dye sublimation inks designed for outdoor durability. However, outdoor longevity depends on conditions such as sun exposure, wind, rain, and care. Lighter colors may fade faster than darker colors.

Sizing

Because all flags and banners are cut and sewn by hand, final sizes may vary by up to 5%. Exact sizing can be quoted as a special requirement upon request.

Samples

Quinn provides generic product samples at no charge; the customer is responsible for shipping costs. Large or specialty samples may require payment.

Exact color or design samples are treated as pre-production samples and must be quoted. Standard lead times apply unless otherwise agreed in writing.

Disclaimer

Quinn is not responsible for non-fulfillment of orders or missed ship dates caused by factors beyond our control, including embargoes, strikes, fires, act of God, customs inspections, or similar events domestically or abroad.

If a product becomes unavailable from one of our suppliers, Quinn reserves the right to substitute a similar product of equal or greater value. Quinn may pass along price increases or freight surcharges that result from changes in national or global economic conditions.

Trademarks

Names, slogans, logos, designs, insignias, and other trademarks shown on Quinn materials are for illustration of product and imprint quality only. They are not presented for resale and do not imply endorsement.

By placing an order with Quinn, Customer represents and warrants that they have the right to order, purchase, and distribute merchandise using the names, artwork, designs, and trademarks identified in the order.

Customer agrees to indemnify, defend, and hold harmless Quinn from all claims and expenses (including attorney’s fees) related to actual or alleged infringement of any trademark, copyright, or proprietary right. This obligation survives delivery of the order.

Unless Customer instructs otherwise in writing on the purchase order, Quinn reserves the right to use items produced for displays, advertisements, catalogs, brochures, and other promotional purposes.

Shipping

Quinn ships via UPS, FedEx, USPS, and common carrier. We do not ship COD. All freight; transportation, mailing, handling, and demurrage charges are the buyer’s responsibility.

FOB Point: Hanover, Pennsylvania 17331. Title passes to the consignee upon carrier pickup. Quinn is not responsible for delays or damage caused by the carrier. All shipments are insured at invoiced value. The Buyer must make all claims directly to the carrier within 10 days of receipt. Quinn is not responsible for freight arrangements made by Customer.

Estimated freight and billed freight charges may vary due to fuel surcharges, product density, packaging, and dimensional weight. Quinn is not responsible for differences between freight estimates and actual billed charges.

Split / Drop Shipments: Add $8.00(V) per additional location or ship date after the first. For five or more addresses, a spreadsheet with full address information must be supplied. Additional lead time may be required.

U.S. Post Office Shipments: Add $15.00(V) per order plus postage.

Third-Party Freight Billing: Add $7(Z) per address for orders shipped on a third-party or recipient’s freight account.

Address Correction: If the carrier notifies Quinn of an incorrect address, an address correction charge of $18.00(Z) per carton will be billed back to the customer.

Foreign Shipments: Drop shipments to Puerto Rico and foreign countries require a commercial invoice. If Customer cannot supply one, Quinn can prepare it for a $30(V) fee. Buyer is responsible for all duties, taxes, and fees for foreign shipments.

Website Resources

Visit www.quinnflags.com to access:

• Complete product catalog

• Product quotes

• Artwork requirements

• Artwork upload

• Product templates

• Order status and tracking (coming soon)

• Current and custom flyers

• Product and instructional videos

• PO checklist

• Credit application and forms

• Terms and conditions

• Flagpole installation

• Flagpole information

• Flag care

Flagpole Special Statement

The shaft will stain if allowed to remain in contact with wet or damp wrappings. If there is any sign that this shaft or its tube has come into contact with water during shipment, remove it from the tube and unwrap immediately.

If the shaft is to be stored outdoors, it must be stored un-wrapped, out of the tube, and off the ground. If the shaft is stored indoors, it may be left in the wrappings and tube, if it shows no signs of having been exposed to moisture and that it will not be exposed to moisture during storage.

Inspect merchandise immediately upon receipt for possible visible or hidden damage and note such damage on the bill of lading or delivery receipt. Failure to document any damage on bill of lading, or delivery receipt will result in denial of any subsequent claim. Make sure damage is noted on trucker’s copy of receipt.

Shipper is not responsible for failure to follow the above instructions. Do not return any merchandise to us without prior authorization

Tent Special Statement

Binding/Edging is a necessary component for the quality and construction of the tent canopy. Binding/Edging color is only available in a general color spectrum and not PMS/CMYK color matched. Please note that Quinn will use best judgement to match Binding/Edging color to the majority color of the canopy artwork. If the majority color is indeterminate or unavailable Quinn will use White or Black Binding/Edging.

Waiver

A waiver by Quinn of any breach by Buyer shall not constitute a waiver of any other breach.

Statute of Limitations

Any action for breach of contract of sale must commence by Buyer within one year after the cause of action has accrued.

Purchase Order Checklist

Orders are not considered complete or Production Ready unless they include the following:

• Company name, mailing address, telephone

• Contact name, phone, and email address

• Purchase Order number

• Shipping method and confirmed ship-to address

• Requested shipping date and event or in-hands date

• Correct product name and number

• Product color and quantity

• Imprint color

• Correct pricing

• Usable artwork and layout

• Copy of imprint with the purchase order

• Approved credit or prepayment

• Approved paper or product proof