ORDER BY PHONE:
Hours: 9am-5pm EST Mon-Fri.
ORDER BY MAIL:
581 West Chestnut Street
Hanover, PA 17331
ORDER BY FAX:
WHEN ORDERING, PLEASE PROVIDE:
- Customer ID#
(Found on back cover of catalog mailing label).
- “Bill to” and “Ship
- Purchase order number.
- Name of authorized purchaser.
- Telephone Number (In case of backorders)
- Also include; Item #, Quantity,
Size, Page #, Product
Description, Payment Method and any Special Instructions.
TERMS OF SALE/NEW ACCOUNTS
Orders ship once payment is received.
Net 30 days on approved credit accounts.
Orders are subject to acceptance. Visa, MasterCard,
and American Express are accepted.
Please provide credit card holders Name, address, telephone
number, card number and expiration date.
We accept corporate and military pre-approved faxed purchase
orders (note: original purchase order must be mailed).
Product specifications and prices are subject to change
$15.00 minimum billing on all orders.
We take pride in our ability to make the fastest shipment possible.
We cannot, however be responsible for delays once the
merchandise is in the hands of a common carrier or the
U.S. Postal Service.
REPAIRS, REPLACEMENTS AND RETURNS
We reserve the right to determine if authorized returned
merchandise should be repaired, replaced, or otherwise adjusted.
Please contact a Customer Service Representative at
1-800-353-2468 to discuss your situation before returning any
merchandise. Our representative will issue you an RMA# which
must be labeled on returned box(es). Returns must be made
freight pre-paid. Credit will be subject to a restocking charge of
15% before issued.
Unless otherwise requested, we will ship and invoice all available
merchandise and back order delayed items.
TERMS & CONDITIONS
All sales will be limited to the terms and conditions contained herein.
An objection by Buyer to any of the terms contained herein shall be deemed
to have been waived if we do not receive the objection in writing within
10 days of receipt of invoice or acknowledgement or before part of the
merchandise or services is accepted by Buyer, whichever may occur first.
(1) WARRANTY DISCLAIMER. All products made by Seller are inspected
before shipment. If any goods prove to have been defective in material
or workmanship at time of shipment, and a claim is made by Buyer in
the manner set forth below, Seller will repair or replace the goods,
at Seller's sole option. Unless otherwise agreed by Seller in writing,
Seller makes no warranties, express or implied, including but not limited
to implied warranties of merchantability or fitness for a particular
purpose. In no event shall Seller be liable to Buyer for incidental
or consequential damages.
(2) STATUTE OF LIMITATIONS. Any action for breach of contract
of sale must be commenced by Buyer within one year after the cause
of action has accrued.
(3) CLAIMS. Claims for shortages, defects and non-conforming
goods must be made by Buyer in writing within thirty (30) days of receipt
of the goods, and no claims made after the expiration of such period
will be entertained or allowed. Such writing shall state with particularity
all material facts concerning the claim then known to Buyer. Buyer
shall hold the goods complained of intact and duly protected until
further notice from Seller. Buyer shall in no event return any goods
to Seller unless expressly authorized to do so in writing by Seller.
Buyer shall pay all costs of return shipment.
(4) DELAYS. All orders are accepted by Seller upon the express
understanding by Buyer that Seller shall not be liable for delays in
delivery of the goods or inability to deliver the goods caused by or
due to inability to obtain transportation, equipment, or material,
or by reason of fires, floods, storms, embargoes, actions of any military
or civil authorities, whether legal or de facto, strikes, labor difficulties,
riots, lock out, acts of God, or other similar or different circumstances
beyond the control of the Seller.
(5) FREIGHT All costs of freight, transportation, or mailing,
unless prepaid, and all demurrage charges shall be paid by Buyer. Buyer
shall also pay for all increased freight rates whether prepayment for
freight rates has been made or not. Likewise, if freight charges have
been prepaid and the actual freight charges are less than quoted, buyer
forfeits the difference.
(6) WAIVER. A waiver by Seller of any breach by Buyer shall
not constitute a waiver by Seller of any other breach by Buyer.
(7) DELIVERY Delivery of the goods by Seller to the carrier
at the point of origin shall constitute delivery of the goods to Buyer
and thereafter the shipment of the goods shall be at Buyer's risk.
All claims and allowances for damage to the merchandise incurred in
transit must be filed against and presented to the carrier by Buyer.
Goods sent by mail are insured at cost of Buyer.
(8) PAYMENT Prices and terms of payment are shown on the
applicable acknowledgments and/or invoice forms. Terms are from
date of invoice and not from date the goods are received. No extra
dating. All payments shall be made in U.S. dollars. Any amounts
past due are subject to a service charge of 1'/ < % per month on
the unpaid balance, unless applicable laws require a lesser charge.
The minimum merchandising billing amount is $15.00. Custom screen
printed banners and flags are subject to variation in quantity.
All orders subject to 10% variance. Order accepted only on the
basis that final invoice will reflect actual quantity delivered
and customer agrees to accept and pay for overruns. All prices
subject to change without notice.
(9) DIES, TOOLS AND PATTERNS. Charges made for dies, tools and patterns
are part of the purchase price of the goods and do not convey ownership
to Buyer. All dies, tools and patterns remain the property of Seller, unless
otherwise agreed by Seller in writing.
(10) COLLECTION. Buyer shall, in the event that affirmative action
is required on the part of the Seller to collect the amount owning to Seller
by Buyer, pay the Seller all costs of collection including reasonable attorneys'